Tank … Rheem’s online homeowner’s resource center is the best place to find all the information you need on local contractors, financing, rebates and warranties for all of your Rheem products. I was told they were closed and call back tomorrow. Its reputation for manufacturing durable, reliable water heaters makes it a good choice for most homes. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. I do know that the owner of the business that installed mine and my mother's units knew how unpredictable and terrible the product was because others have had trouble with them; but, he still installed and bragged about how dependable and efficient it was. Updated with a Rheem 5 ton system ten years ago and haven’t had a problem to date. The next morning we hired a different plumber to come to install and he informed us that we didn’t receive the correct parts but he had an extra thermal coupler in his truck that he could use. To begin, they only offer a vent stack for 6" walls -- none for 4" inch walls (you can only offer at Rheem.com, same price and free shipping). Problem solved… customer confidence instilled, Rheem’s good name installed! The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Customers say that operation is flawless and that the hot water kicks-in in mere seconds. Rheem shame on you. For consumers looking for a tankless water heater, Rheem offers a variety of different capacity systems. This is for a Rheem RTEX-24 tankless water heater. Types: Pros: Small compared to water heater. This unit has quality ball valves on the hot and cold side. Our water heater thermal coupler went out the night before Thanksgiving. Their warranty does not cover work we needed, failed to disclose terms and condition and refuse to reimburse work I paid by 3rd company. Note that installation will require 240V and adequate circuit protection, so … The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Copyright © 2020 Consumers Unified LLC. We value your privacy. By the way, I live in Georgia! Additionally, You should receive an email with tracking information once the warehouse packages your part. … We took a closer look at the differences in brand awareness, product line, price, quality, warranty to help you make the right decision in the AO Smith vs Rheem rivalry. This company is not yet accredited. I had to call to get a replacement on my 6 month old water heater. Looks like cold family showers for a while! It is less expensive to purchase and install than the gas units, but it requires a lot of energy to operate. I receive an email from Rheem stating the following: "Thank you for contacting Rheem. Warranties: Rheem is sold by independent contractors around the world and at retailers nationwide. I also recently replaced my water heater with a Rheem which is very efficient. Ok. Real world. He comes quickly when called for service. I have bought and installed a 50 gal. Never got any hot water. Its location on this page may change next time you visit. Paid $500 for a local plumber to install, and it came out great. Does not seem fair that I would need to pay for a part that is defective and a direct result of Rheem's poor manufacturing. It's supposed to be colder tonight than it was last night. A part has been submitted to the Parts department for processing. But the vent stack offered and the return policy is horrible. Rheem offers a 30-gallon model with a temperature monitor to cut off the power if the water temperature gets too high. 99.8% GPM. Enjoy reading our tips and recommendations. Purchased a Rheem's Platinum hot water heater. I have six people living in my house… my wife and I, an elderly parent, three children and none of us are happy with the thought of waiting six to eight days with no hot water. I have never been this livid with a company in all of my 40 years. They can also type in their zip code or city and locate the nearest Rheem contractor for any warranty services needed. I am back on hold for 20 minutes. It is definitely a sorry unit. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. The Rheem RTE 13 is far and away the most popular tankless water heater on the market. Read honest and unbiased product reviews from our users. No problems like this with our previous Whirlpool water heater. Rheem has done a great job with the 9.5 GPM output for users who demand high volumes of hot water. I call the contractor (super nice folks), who tell me they can't and won't even try to schedule until I have the part in hand. Each tankless unit comes with an easy-to-use digital thermostat to allow for any desired adjustments to the water temperature. Nice lady tells me that my part has not been processed yet. When I called the company to complain I was told that particular part was on a recall list and they would cover the cost for the new part. Read page 5 of our customer reviews for more information on the Rheem Performance Platinum 8.4 GPM Liquid Propane High Efficiency Indoor Tankless Water Heater ECOH160DVLP-2 I pleaded, with no avail, with them to just replace the hot water heater since there was no positive indication of where the leak is occurring. Repaired and then failed again the same week, a different part. After trying to get through to customer service for over an hour and a half I was informed that the heater was still under parts and labor warranty and that they would send be the circuit board in 2- 4 business days. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Plumber contacted Rheem and explained what was going on with the water heater. In addition to their other products, Rheem specializes in central air conditioners for homes and businesses. Again I was put on hold until the shipping department picked up. Which means that it could have easily taken a couple of day longer. Electric. Rheem water heaters … The screws won't hold the doors and covers on anymore. First off, AO Smith is solely focused on the water he… We paid to have it expedited for next day. Rheem RTGH-95DVLN 9.5 GPM Indoor Direct Vent – Best Natural Gas Tankless Water Heater Another gas heater that makes an excellent choice to consider is … Unsubscribe easily. For more information about reviews on ConsumerAffairs.com please visit our I had 3.5 ton Sure Comfort heat pump installed in May 2020, failed one month later. Both heaters were not able to be repaired and neither lasted even 5 years. Point-of-use: Unit is very quiet, runs on low most all of the time. (Heck, the tank water heater it replaced went a whopping 24 years with no cleaning, so I do expect this one to last. Made it through the summer then the winter failures began. Again, waited on the line only to be put through to someone else, went through the whole story again only for them to tell me I had to speak to another manager. Totally unfair and lengthy resolution. At 2 am my daughter woke me up abruptly and said that she smelled something from the laundry room, so when I went to investigate I seen that the hot water tank had chard around the control panel. After spending 1000.00 dollars for a hot water heater in May I have had parts replaced on a brand new hot water heater and now it's November. It is determined that I need a part and that they will ship it to me... Ok, no problem. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Find helpful customer reviews and review ratings for Rheem RTE 9 3 GPM Electric Tankless Water Heater at Amazon.com. Why Choose an Electric Tankless Water Heater. I paid for the plumber for the service call. Parts are easy to get and it is easy to repair when needed even though that’s rarely. Rinnai make the most expensive tankless water heaters so you can save money with a Rheem. All four models are said to be 84-94 percent efficient. Here is an account by date of what occurred afterward. UPDATE: The part did arrive on time and the contractor scheduled us the following day. I wish I had known how bad Rheem units were prior to having this one installed. Not only is… If I had to purchase another heating and air unit it would be a Rheem. Get buying tips about Water Heaters delivered to your inbox. Rheem told him it was defective and gave him a case number. I can thank the star above that the breaker had tripped and stopped what could have possible been a lot worse or even deadly. PS- I fixed it myself- took all of 10 minutes once the tank was drained. 2 Savings based on DOE test procedures; available only on models featuring a -1 or -2 in the model number. I know this was not the case. Our content is intended to be used for general information purposes only. I have always heard the name Rheem and thought they were quality products. I will never buy Rheem products again. ConsumerAffairs is not a government agency. Installed: March 7, 2020 Install time: 6 hours Works but I am still wandering if good decision because water temp at facet and amount of hot water is limited to 1 faucet. Installing an electric tankless water heater over the other models comes with various advantages. Hope you enjoy our electric tankless water heater reviews and ratings from the top models like Stiebel Eltron, Rheem, Ecosmart as those are the brands that make the best tankless water heaters. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. FAQ. I highly recommend their product line. I thank her and wait for the part to arrive. Savings for liquid propane models may be higher. Thank you for reading. Here is where I have a problem... "ONCE THE WAREHOUSE COMPLETES THE PROCESSING, you SHOULD receive the part(s) within 2 to 4 business days"??? Read honest and unbiased product reviews from our users. Unsubscribe easily. I will not buy any Rheem products because of the quality of this product. Get buying tips about Appliances delivered to your inbox. This time is in cold season and we waited one week for the part coming. RHEEM… 6 to 8 days is TOO LONG to wait for hot water! Waited again and finally the same manager that had emailed me came on the line only to inform me that they would not credit any shipping fees. The 3 stars are because they took a week to send the part or I could have paid for the expedite cost which I felt I should not of had to since it was a recall part. As a matter of fact...my unit has gone out again. We plan to buy AO Smith again to replace this; the original water heater was installed into my house and we had it almost 18 years without any issues. We looked at the Rheem Gladiator Water Heater as a reference point for our guide. However, with our list of Rheem Water Heater Reviews, we have compiled them for you to help you find the best products easily. Almost immediately, the water smelled of rotten eggs. Read honest and unbiased product reviews … I have deep regrets buying a Rheem product. Power: 120 volts | Location: Indoor | Estimated yearly energy: N/A. I am not upset that a part went bad, I get it… things happen. I trusted the person, whom I know personally, to help me, not rip me off. Thank you, you have successfully subscribed to our newsletter! Installation is also usually cheaper for a Rheem than Rinnai. If you do not receive your part or hear from a contractor, you may call 800-248-3553 Mon-Fri 9AM-6PM ET for further assistance.". I was then informed that there would be a $30 fee to expedite the part to my house. They do not offer good customer service and don’t stand behind their products. System lets you know when it is time to clean or replace air filters. It is now mid December 2020, and the hot water is running out in short time. The Rheem RTEX 13 deservedly ranks among the very best tankless water heaters, taking up little space wherever it is installed, but powerful enough to supply multiple water sources. Find helpful customer reviews and review ratings for Rheem Tankless Water Heater AP12993C Pressure Relief Valve at Amazon.com. Their plumber did call the next day and they did show up the following day. It's just the inconvenience on a tank I have only had 5 months and 1 week. Recently in October of 2020 we had to replace that heater because it had a hole on the inside. Rheem manufacturing process failed, and now they want the customer to help defray the cost. In March of 2017 we replaced that heater because it was rusted out in the inside. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Today, it is the world’s only manufacturer that produces heating, cooling, water heating, pool/spa heating and commercial refrigeration products. Electric tankless water heaters are the best option if you live in a very cold region because the gas units aren’t feasible for such an area since the supply of gas is limited and inconvenient. Rheem hot water heater back in 2014. DAY 3 - 12/7/2020: I do not receive a shipment notification, but I do receive a notification that I have been assigned a contractor to install the part once I receive it. Called Rheem and after a few transfers I was finally given a service approval. They charged around $100 for sending a new gas control. They also told him a plumbing company in Maryland would handle checking out the heater to see if it could be repaired. Since installation in 2012, I have had four motors installed, as well as five different thermostats. We value your privacy. Heart of Comfort (HOC): It is only January 2021 and I have had this worked on so many times. I have a 6 year warranty. 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You, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs on DOE procedures! Self of the water temperature by 45-degrees labor only 1 year old Rheem water heater was value which! Everyone I spoke with was very polite and professional took over 7 days to come to!

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