Read Full Review, Written on: 06/07/2016 Then my transaction still doesn't go through. Most UK… Read Full Review, Written on: 01/11/2017 Read More, " A free inside look at company reviews and salaries posted anonymously by employees. by Worst customer service ever.Put on hold four times, totaling 1hr 45mins, waiting to speak to the fraud dept after they suspended my card.Still never got through......Where do I send my invoice for waiting time?? by " Join the 313 people who’ve already reviewed Royal Bank of Scotland Business. Nothing. Glassdoor has 4,056 Royal Bank of Scotland reviews submitted anonymously by Royal Bank of Scotland employees. usually both accounts and credit card balances are available through my account summary. Lol. The reason I had to leave in the end was because the opening hours of branches were reduced and now they are closing all branches apart form those in Scotland so it left me with little choice but to move. I kept my accounts open though, one was in the red which me and the bank had agreed there wouldn’t be any charges added and I just needed to pay the amount off. steveh14 (1 review written), Loyal customer of 20 years treated with utter disrespect. No student should ever go near this bank… Read employee reviews and ratings on Glassdoor to decide if … Online banking is a nightmare to access. We’re here to keep you informed, listen to feedback & provide help. I will never trust banks - but especially this bank again- they shot down small businesses and made people suffer. Have you heard what 282 customers have said about Royal Bank of Scotland Business? The table below shows how RBS performed in our latest mortgage satisfaction survey, in which we gathered feedback from real RBS customers on everything to do with their mortgage, from the application process to value for money. What is the point of them offering the switch incentive if they can not then get the accounts opened within a week or even a month!! by I’m now panicking trying to sort this out so that nothing happens. Read Full Review, Written on: 26/11/2016 120 tys. I have supposedly opened a new current a/c with RBS but no details yet. Please don't post any specific account information. I have been with RBS since 2012 can honestly say I've never had an issue. (1 review written), Just as we were leaving on a very special 40th Anniversary holiday, we discovered that we had forgotten our insurance policy. They have asked an elderly disabled man and his Carer to drive in a currently untaxed car to the next town with ID to get cash. The Royal Bank of Scotland was founded in 1724 after the Bank of Scotland was suspected of being sympathetic to the Jacobite revolution. What horrible customer service Read Full Review, Written on: 04/04/2017 Glassdoor has 330 Royal Bank of Scotland International reviews submitted anonymously by Royal Bank of Scotland International employees. Susan451 (1 review written), by Seriously can’t believe how little they value their customers… RBS has provided the worst service I have ever experienced from a bank. The Royal Bank of Scotland. by I was trying to open a new current account online and successfully uploaded all the supporting documents required. Apparently paying your landlord rent is shady business, so watch out. Royal bank of scotland - Bengaluru/ Bangalore (Karnataka) Apply Now. osób lubi to. Royal Bank of Scotland home insurance overview. Keep away from the NatWest group, after doing a small bit of research it looks like they're notorious for this kind of thing. What a joke of a bank. " Both the Group and the bank should not be confused with Bank of Scotland, an older Scottish bank also based in Edinburgh. i got paid at the end of march and as always move some to Royal Bank of Scotland's official page. but if your a loyal English customer with RBS you don't get this.check it out for yourselves. John5575 (1 review written), Started my business this year. Not possible. I phoned the "bereavement team" to make an appointment. Was givin the sort code number and then a few days later recieved a pin and bank card and also recived a cancellation acount. Guess what.. No-one can help me. I hadn' realised that I had been transferred to a platinum account. A free inside look at company reviews and salaries posted anonymously by employees. Royal Bank of no “R” Loyalty. I'll email the branch and get them to phone you. Royal Bank of Scotland has collected 3 reviews with an average score of 3.67. Received a letter yesterday stating that if I don’t repay my overdraft by today then they would take further action. Oh. by Sadly, she passed away so I began the process of resolving her account. They should try to be better rather than the crap that they are. McWilliams275 (1 review written), New card lost in the post. Royal Bank of Scotland's official page. In the branch they verify my ID, address etc. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I opened it online on 29 oct to take advantage of the switch incentive. Only the latest review will count in the company's TrustScore. No, we can only use email..... 285 Royal Bank of Scotland International reviews. Their app is a rip off. McWilliams275 (1 review written), by Colemanb208 (1 review written), I hold an interest paying current account and a joint account, as do my 3 children all with the same joint holder. Applied for overdraft on phone because you can no longer speak to local bank manager.. Well, I'll have to get out of my sick bed, catch a bus in the rain, and go and stand in the habitual queue within the branch. i had noticed that yesterday there was atleast £500 withdrawn from my account that was not myself as i was working all day . About 85% by my rough count say they'll would give them zero. Royal Bank of Scotland's official page. I'm with RBS because I have to but I don't want to be with this company. etc. You assume you have funds available because the app tells you you have, then on the Monday your on minus. I then had to tell everything to the customer services lady to be then put through to fraud, that took another 30 minutes, it had taken so long that I had to leave my house for a dental appointment so I told the chap I have to leave now but I'll speak to you in the car ( I was put on hold). Jamesstudent (1 review written), I have never been overdrawn yet they have without any notice suddenly stopped me get access to my student loan. OK. RBS used to be one of the best banks in the UK, but under current management they really are the pits! Asked for a number to complain and was given a fax number and when asked for the actual number was told I was already given the options available. Abrahami260 (1 review written), online banking is abroad so get uset to them ringing randomly trying to get infomation or sell u something. Had to give one star as thats the only option, Had a holiday cancelled due to covid 5 months ago and abta have just today informed me that I have to claim deposit back from my bank after talking to rbs i have been informed I only had 120 days after holiday cancelled to claim this back so bang goes that money, when other companies are increasing times for refunds and returns its nice to know RBS are as inflexible as ever as soon as as i can get into another bank I will be closing all my accounts with them, after closing not just my local branch but most within a 10 mile radius its time to go. KaylenVogel269 (1 review written). The customer service doesn't seem to improve , but now Indian call centre who cant understand your problem to rude English call centre agents, who deny having your when they were acknowledged. fcHastings177 (1 review written), by Do NOT give your money to RBS. I recently arranged to get some of my money from an affiliated bank, all arranged in advance, with a member of staff from the RBS. Every time I deal with them it's like something out of Charles Dickens. Please don't post any specific account information. The overall rating of the company is 1.5 and consumers are mostly dissatisfied.. Review authors value the most Website. Join the 160 people who’ve already reviewed The Royal Bank of Scotland Group plc. #121882), is a licensed bank They’ve arrived today and are beautiful. totall_disgtuntled (1 review written), AVOID AT ALL COST UNLESS YOU WANT TO BE SPOKEN TO LIKE A CHILD AND BELITTLED IN FRONT OF OTHER CUSTOMERS. Royal Bank of Scotland was first mentioned on PissedConsumer on Aug 19, 2008 and since then this brand received 14 reviews.. Royal Bank of Scotland ranks 111 of 692 in Banks category. Of course I complained, of course they lost the recording that backed up my complaint...that seems to be the standard excuse! The attitude of their staff, for the most part, is direbolical (not surprising given the organisation they have to work with on a daily basis).I have tried virtually every bank. The Royal Bank of Scotland. Different departments for the same inquiry.Must say top mangers should go and bonuses paid to customers . S.Fergie Advisors on the phone are unempathetic robots, making sure to tell me that accounts are only really closed when you've done something very shady. Now I do get the monthly emails saying rbs is happy to help, yes but at what cost? Screenshot the whole conversation and not once did the staff care or try to help me. " Every time I try to make a withdrawal they make it the most arduous process imagineable. Since the start of this virus they seem to have gone a little weird, and it's all raising alarm bells. I thought.... bank has very few ATM center. Do they not realise that not everyone uses APPS or on line banking? ABSOLUTY DISGRACEFULL how they treat new customers… Some q's actually tell you where you are or let you rectify issues online. Royal Bankof Scotland — charging interest on interest I am a ABNAMRO credit card holder which was transferred to Royal Bank of Scotland. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month. Recently a large cheque made out to my… This has resulted in huge queues to see the few remaining humans. I tried ringing yesterday and they put me through to the debt management department to find out that it was closed - surely their customer service team would be aware of this and that they would have measures in place to help customers, obviously not. Seven business days to clear a cheque? They have always helped me whenever I have needed them and are always friendly. I am currently struggling financially at the moment due to the pandemic and having to be furloughed and I have a payment plan set up with payplan and made them aware that I was doing this and I assumed that payplan would contact them on my behalf once it was set up to let them know that it was set up. I was working independently as a teacher with 3 young children, but because my husband’s company went into liquidation they illegally closed my personal account and took my money -2010. by RBS is expected to become a subsidiary of NatWest Holdings sometime in 2019. Written on: 26/09/2016 DO NOT SWITCH TO RBS.False promises that are not stated upfront.You will not be able to open a business account with your current account. Sadly you can not put zero stars - could not be more unhelpful about changing mandate of parents association account - couldn't cared less - clearly using pandemic to provide even worse service than usual - repeated emailing me electronic forms which won't open or won't submit when completed. They moved me to the front which upset other customers. No longer offers Forex trading; Website: www.rbsm.com Year since: 1992 Headquarters: London, United Kingdom Company registration: Royal Bank of Scotland plc, United Kingdom Regulation: FSA UK (reg. frMcCormack158 (1 review written), I have been a customer for over 10 years, with more than 500K going through an online mortgage account without problems. John5575 (1 review written), by by by They have just paid me a very generous amount to switch my business account to another bank but tbh I didnt want to leave. Just go in. Voice your opinion today and help build trust online. LeilaniHenderson403 (1 review written), by They then ask me to go into the branch. THE WORST BANK EVER Soto44 (1 review written), by For new customers to RBS or William and Glynns will be getting offered the new cash incentive D/D payment will get a financial payment and if you have money in your account( check the amounts) will get a %interest. Can't you contact them now? It was impossible to contact her branch. I tried to be patient for a fraud team to call me and get it released but the illustrious "specialist fraud team" are unreachable and the only way to get in contact with them is to wait for them to give you a ring when they please. Will be closing the account shortly. Read Full Review, Written on: 25/11/2015 According to this whatever amount is utilised shall be cleared by 20 months peior or 20 monthly instalments. Read Full Review, Written on: 08/03/2018 Scottish Bank also based in Edinburgh Bank every month was demanding a minimum payment of by! 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