You can offer a partial refund if a returned item is damaged, missing parts, or otherwise not in the same condition as when you shipped it. Returns after 30 day eBay Guaranteed Refund... Feb 17, 2015 12:37:45 PM. Check your return status. Yes, offering a return policy is an option for all sellers. buy an item, check the seller’s return Improve your packaging to prevent damage in shipment. the program at no extra charge. Can I use Return Merchandise Authorization (RMA) numbers? Of course, most items fall within our 30 days returns policy. items on eBay are returnable. Buyers are able to request a return for any reason. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Sellers set their own return policy (check the listing) & the buyer has 45 days from the day they send payment to open a Significantly Not As Described (SNAD) or Item Not Received (INR) through eBayPay or PayPal. STANDARD SEARS Return Policy - Effective with sales starting February 7, 2018. You can count on hearing from us within Certain transactions and article types such content, industrial equipment or vouchers are not covered. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. Return the item as it was when you got it, and pack it well If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. Get details in the eBay Seller Centre. Inspect refurbished and used items more closely for hidden defects and damage. When selling used items, photos are especially important because they let the buyer see the actual condition of the item along with other details like color. Starting June 1, 2018, Top Rated Sellers will be required to offer 30-day free returns to be eligible to receive Top Rated Plus benefits. Sellers can continue to control the efficiency of the returns process by creating rules in Return Preferences to automatically approve returns or send immediate refunds without requiring the buyer to send the item back. How do I handle returns of multiple items from the same buyer? Starting June 1, 2018, Top Rated sellers on eBay.com will be required to offer 30-day free returns on their eBay.com listings to be eligible to receive Top Rated Plus benefits. Please refer to our. The cost of the label is determined by the weight and dimensions of the package and will cost no more than the original outbound label if it was purchased on eBay. This is 30 days until you need to open the case. At that time, we will close the return with no impact to seller performance. We will take care of any issues with the buyer, including removing any negative and … I only noticed because I revised shipping cost on a listing. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. These laws dictate the bare minimum of a refund and return policy that you have to abide by. If the seller doesn’t refund your money, Upload accurate tracking information in the correct fields to reduce the possibility of an "item not received" request by up to 60%*. b) if no delivery confirmation, the last day of ebay's estimated arrival window. Estimating your shipping costs just got easier. Need to resolve an issue? Use lots of high-quality photos and item specifics in your listings to set the right buyer expectations. You’re automatically enrolled in {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Can buyers request a return even if I don't offer returns? Inspect packages more closely to ensure all items ordered are included and correct. soon as possible using their preferred full terms and conditions, read our eBay Money Back Guarantee 48 hours. item in your purchase history, and No. Customer service is available seven days a week. There is a higher likelihood of shoppers finding your listing when using filters to search for items: What happens if a return shipping label is not available for the transaction? If you receive a request that requires your response (such as a "not as described" request covered under the eBay Money Back Guarantee program), we may automatically provide a return shipping label to the buyer. We’ll let you know when a return is requested. ... with 30 day adjustment period required. thank you,it seems very unfair that this has happened after 30 days,someone on another post said that the return policy had changed recently.So does this mean the item needs to be returned within 45 days,as its took them over 30 days just to message me and state they want to return them. DO NOT INITIATE A RETURN AFTER 30 DAYS!!!! as vehicles, real estate, business sales & domains, digital business days, A well-written refund policy can boost your sales and increase profits, while an overly restrictive refund policy can scare potential customers away and cost you dearly. Follow these steps to get your refund. Return an item for a refund If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Something went wrong. Most purchases on eBay are covered by eBay Money Back Guarantee. For example, if the buyer initiates a return for 3 of 10 shirts purchased as a The number of returns we get past 30 days is tiny. payment methods must be used and all eligibility requirements and If you’ve talked to your seller and the Can buyers initiate a single return for more than one item? protects capital equipment purchases up to $50,000 ... As with other Sears Marketplace items, eBay Marketplace sellers set their own return policies. You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. Our eBay Money Back Guarantee applies to virtually everything on Maybe it wasn't their size. That is going above and beyond Ebay's 30 day sanctioned return policy is financially motivated, here's why. Establishing a clear return policy can give buyers peace of mind & help businesses better manage customer concerns. Check returned items carefully before issuing a refund. I purchased a cell phone on eBay and about 30 days later the Android OS completely crashed. described, go to My eBay, When you're OK with buyers paying to ship back items they no longer want, requests for returns are accepted automatically and we'll provide the buyer with a return shipping label. Assuming purchase was on eBay using Papal . You can set up automation rules in your Return Preferences to immediately refund your buyer and let them keep the item. Attract and retain buyers with a great returns policy. Copyright © 1995-2021 eBay Inc. All Rights Reserved. 2. Clearly and accurately describe your items and return policies. eTRS sellers and sellers who offer free returns can now offer partial refunds, up to 50%, if the item is returned in a condition different than when you shipped it. ask eBay to step in and help. eBay will track the delivery of the returned item. Make sure you aren't sending the wrong items. We strive to deliver a returns experience that is consistent and competitive with a modern marketplace. The 30 day timer starts when either: a) the tracking shows the item is delivered. View cart for details. Read on to learn more about eBay’s Money Back Guarantee. get your refund. Return and refund policy should typically address the following few points: 1. Accepting vs. not accepting returns. * Information based on internal analysis of listings between January 1, 2017 – September 30, 2017. issue still isn’t resolved after three Remove products with high rates of manufacturing flaws from your inventory. Item must be returned in new condition and with original packing. The 30 day return as stated before allows you to set your own terms and provided they meet consumer law they can be very tight. With an eBay Store, you can get the most out of selling. Before you Read on for the low down on returns on eBay as we know it today. Our Business Equipment Purchase Protection (BEPP) If an item is damaged, defective, or doesn't match the listing description, a buyer can return it – regardless of your returns policy. Choose from the most trusted shipping carriers and get exclusive discounts. Yes. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. It is stated by eBay: 30-day free returns is a retail returns standard and a buyer expectation. Call these out clearly in your listing description and photos. Our five return policy options help streamline the returns experience for our buyers. We’re here to Starting June 1, 2018, Top Rated Sellers will be required to offer 30-day free returns to be eligible to receive Top Rated Plus benefits! It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Unless they were purchased as part of a multi-quantity item, buyers must initiate a return for each item individually. Your life just got easier! eBay Top Rated Sellers earn those benefits by offering an elevated experience to their buyers. deadlines must be met. This is 30 days until you need to open the case. Get updates and learn how eBay is supporting you during COVID-19. As delivery expectations continue to rise, buyers want to be able to track orders and receive them on time. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option.” She quotes Ebays 30 day Buyer protection and of course has made contact just under that. The premise of the returns calculator: raise your prices to compensate for the cost of higher returns. We don't allow these to be sold on eBay. Something went wrong. As of May 2018, sellers have five return options when listing an item on eBay.com: No returns accepted; 30-day buyer-paid returns; 30-day free returns Our five return policy options help streamline the returns experience for our buyers. Discussing Ebay's new 30 day return Policy for Powersellers. Alternatively, if you offer free return shipping ("seller pays"), you will be charged for the return shipping label used by the buyer. †Conversion lift seen based on Q3 2017 data. However, if the item's tracking information shows confirmed delivery, 2 business days have elapsed, and the refund has not yet been issued to the buyer, eBay may automatically issue a refund on your behalf. Maybe it wasn’t quite what they thought. help! We strive to deliver a returns experience that is consistent and competitive with a modern marketplace. eBay will also consider buyer and seller risk and performance data in determining whether to automate a refund. Setting Up a Buyer-Friendly Return Policy . In a majority of counties, there are laws that protect the rights of the consumers. Have a question? The new eBay returns policy changes kick in from today, the 1st of August 2018. In some situations, you may still have three business days to provide your own return label before one is automatically sent to the buyer. reach out to your seller. When a return shipping label is provided to a buyer, what type of label is provided? It’s automatic and covers your purchase price plus original shipping on eligible purchases*. This can simplify the entire process for both you and buyers. Follow these steps to get your refund. The party responsible for the cost of the return shipping label depends on your returns policy. Ship within your stated handling time to reduce requests by up to 65%*. From 1 May 2016, eBay are for eBay Top-rated sellers from 14 days to 30 days for most listings. View cart for details. Our Vehicle Purchase Protection (VPP) covers up to if there’s an issue with your sale. Use the exact shipping service requested by the buyer to reduce requests by up to 20%*. The cost of the label will be billed to your invoice and no impact will occur to your seller performance. Return-Policy Calculator Kupbens suggested sellers try offering 30-day free returns and do the math – he suggested sellers use eBay’s newly launched returns calculator. Invalid tracking numbers and use of shipping services that are not integrated with eBay can lead to increased "item not received" buyer requests. Make sure to subscribe! Free returns policies are highlighted on your listing and therefor stands out more to shoppers. If a buyer keeps an item over the 14 days stated for returns and then says it isn't suitable, do I have to accept a return? {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. No. Last Edited 02:06:10 PM li-stevet. They have another 14 days to return the goods once they’ve told you. It’s automatic and Use checklists for items with many parts, or for multiple items in a combined shipment to avoid missing pieces. eBay sent an email to sellers on Friday enticing them to change their return policies using the subject line: “Save on labels when you change your return policy.” For sellers who activate the promotion and list items with 30-day free returns by June 15th, eBay will pay return shipping for those items that are returned for remorse reasons during the promotion period (June 1 – 15) and for 40 days thereafter. policy. For more information about service metrics and peer benchmarks. Return rates jump to about 30% or higher when looking at just online purchases. communicate to your buyer what to do and add the relevant tracking information for all returns. If your preferences are set to automate any portion of the return process, including offering a replacement, an automatic eBay label will be sent to the buyer for return shipping. All my listings now show "no returns accepted". Reduce the number of items that arrive damaged, Reduce the number of items that don't work or are defective, Make sure you aren't sending the wrong items, Ensure your products match their descriptions or photos. For example, the buyer may need to obtain their own return shipping label to ship the item back to you. There are two changes to the current returns process for managed payments sellers: This will shorten the processing time of the return, help sellers manage returns more efficiently, and reduce the likelihood of defects should the buyer ask eBay to step in to help with a case. NOT 30 days until the return must be finished. Let us know. $100,000 for vehicle non-delivery, missing title, or major make a return. FiftyThree doesn't have their Return and Refund Policy named like this, but it's called a Pencil Guarantee instead. To qualify for automatic acceptance, return requests must meet all of these criteria: As a reminder, if you require a Return Merchandise Authorization (RMA) number per settings in your Return Preferences, we will ask you to provide the RMA number before the buyer can send the item back to you. You may choose to offer: Move to the policy that can give you up to a 25% conversion lift.†, 14-day returns (buyer pays return shipping), 30-day returns (buyer pays return shipping). You can choose to offer one of the following return policies: No returns; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns; Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. Top Rated Sellers who offer 30-day-or-longer returns can deduct up to 50% from the refund for the lost value of the item that has been returned after it has been used or damaged. I tems may be returned or exchanged within 30 days of delivery. Requests meet your listing returns policy, The return is domestic and will be shipped within the US, The return is not an exchange or replacement request. You can even allow the buyer to keep the original item in cases when you don't want it back. If tracking shows the returned item has been delivered to the seller, but the seller has not yet issued a refund to the buyer, eBay will automatically issue the refund to the buyer on the seller’s behalf after two business days. For example, if you indicate that "buyer pays" for return shipping, the buyer will need to pay for the label used to ship the item back to you if the buyer doesn't want the item anymore. Setting Up a Buyer-Friendly Return Policy eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. Automation of returns and refunds saves sellers time, and enables them to process returns faster. ... 30-day buyer pays return postage 30-day free returns 60-day buyer pays return postage Follow these steps to get your refund. You can offer 14-day returns in the following categories: The seller has two days to inspect the returned item and issue a refund to the buyer. Buyers are able to return multiple quantities of the same item with a single return, but can only initiate one return for each multi-quantity item purchase. undisclosed defects. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? 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