Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived. Now what? I tried my two PCS, both don’t show the UPS label image. Learn More Need to make a return? Seller has agreed to return, and I had a message from ebay to say 'print the return label'. You can also find details of how your request is progressing in your Purchase History - opens in new window or tab. Use TAB key to navigate results. If you’re pretty savvy on eBay, just go to My eBay > Orders > Shipping Labels, then click on Void. Maybe it isn't quite what you thought. If you use an eBay returns label, tracking is automatically uploaded. Read our article on asking eBay to step in and help for more information. Select an option below to get started: Once you've let the seller know you've had an issue with your order, they have 3 business days to respond and help resolve things. You're responsible for return postage costs for "Item not as described" returns. It has been this way for days now. Also is it not possible to return an item without using the return label process? I clicked on 'print return label' but noting came up to print. What can I do? If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Just click to start the print process and a black frame will pop up with the label inside. Use the tab key to navigate results. They can then print the label and use it to send the item back to you. If it was a not as described return (nad) then the seller would pay. I am returning an item and I got a message from ebay that the seller provided a shipping label but every time I go to print it, it spins for a minute and then says something about it not being able to process it at this time and to try again later. Learn More I sell on eBay. Returns Made Simple Whether you shop or sell, we make returns easy. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. However, I would rather refund customers as soon as I see that they have shipped it back to me as based on the price range of most of my items I would rather keep customers happy. Ask eBay to step in and help for buyers If you've asked your seller to help with a problem and they're not able to resolve it for you within 3 business days, you can ask us to help you out. Whether the seller is paying for return postage, or you're responsible for the cost, in order to print an eBay return postage label, you'll need a PayPal account. Are you a seller and need help with a return request? Not all items on eBay.com.au are eligible for the eBay return label service. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived. Tip You don't need a special printer or self-adhesive labels when printing return postage labels. Is the buyer in Canada and is it a not as described return? Ask eBay to step in and help for buyers If you’ve asked your seller to help with a problem and they’re not able to resolve it for you within 3 business days, you can ask us to help. An eBay return shipping label: learn how to print an eBay return shipping label A label from their preferred carrier: if the seller provides you with a shipping label, they’ll send it to you directly, and you can print it from the “Your postage label is ready” email or message that you’ll receive in Messages - opens in new window or tab You'll also find details of how your request is progressing in your Purchase History - opens in new window or tab. Requesting an eBay shipping label refund is actually very easy. When you've opened a request, you can track its progress at any time. If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved. Otherwise, read on for a step by step tutorial with screenshots and a more detailed walkthrough. While using Edge, When going to print a shipping label via Ebay, the 'print label' button does nothing when clicked. It usually takes 3 to 5 business days to receive a refund to your PayPal account. If you've asked your seller to help with a problem and they're not able to resolve it for you within 3 business days, you can ask us to help you out. 4 min article Check the status of your return or missing item request Read our article on asking eBay to step in and help for more information. The buyer requests a return. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. I wouldn't care as long as it printed out, but it doesn't. Not exactly what you expected? There is no possibility of getting any return shipping label from the seller, PayPal or Ebay. And this is how you're not getting a refund. So I was approved to return an item and the page comes up to print the return label, but the box is blank, so I can't print anything. Enter your search term to display live search results. Check the seller's return policy in the listing to see who is responsible for return postage costs.. The item being returned must comply with the following in order to be eligible: Maximum weight and total dimensions (length + width + height of the parcel) as follows: Tried bringing it up in a new window, and even then the buttons do nothing to bring up the printing pop up. Here's how to send an eBay postage label from the View return details section: Select Send an eBay postage label. View basket for details. I hit print label and everything just sits there. Enter your search term to display live search results. It usually takes 3 to 5 business days to receive a refund to your PayPal account. If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved. I printed 6 labels with no issues this morning. How To Refund eBay Shipping Label. Enter your search term to display live search results. Via internet explorer and chrome, to no effect. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was provided. At the top it says "Automatic Zoom". I clicked on 'print return label' but noting came up to print. Something went wrong. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If you use an eBay return label, tracking details are automatically uploaded. Hi I have never done a return before. If the seller hasnt provided a return label 8 days after you open the case then you ask eBay to step in and they will send you one A seller cannot refuse to pay return postage when items are not as described The seller tried to get away with it, but as you've found, eBay enforce this - so the seller was unsuccessful! PayPal shipping label I have a problem on PayPal shipping label today. Hi I have never done a return before. Click on DOWNLOAD. However, I must send the item back to the seller, and provide a tracking number, which will cost about 15 USD. Give buyers another reason to love your listings by offering returns. Had a problem with a purchase and need to let the seller know? Use TAB key to navigate results. If you’re using your own return shipping label, you should manually add tracking details to the return . After I click print label, a screen show up, but the UPS label image does not load up, instead showing an empty square box. We keep returns simple. Seller has agreed to return, and I had a message from ebay to say 'print the return label'. Send an eBay postage label. Perhaps it only works like that in the U.S.?? 1 min article; Appeal eBay's decision about a return or missing item for buyers. Your seller likely will be calling eBay -- to have the case closed in the seller's favor -- because you did not get a scan started within 5 days. If you're using a non-eBay label, the seller may have added the number for you. If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. Most sellers are happy to help once they know there's an issue. Your returns page does not show delivered, even though it did deliver today to! Return, and i told them the page was blank - opens in new window or tab contacted... `` Automatic Zoom '' also find details of how your request is progressing in purchase. Expected refund is actually very easy it to your PayPal account also is it not possible to return, i. How to send it to your buyer 3 days since you opened the request the,... The number for you this are 2 arrows ( > > ) when you 've changed mind! 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